DELIVERY INFORMATION

The following applies to all orders received before 5pm.

 

All orders within the United kingdom will be despatched within 24 hours and will be delivered within 48 hours.

 

Should you have any queries regarding the shipping of your order please contact our sales team by phone 01902 372266 or email us customerservices@equestrianessentials.co.uk

 

 

Your parcel will be delivered via UK Mail.

 

UK Mail is one of the largest express delivery companies in the UK with over 40 years experience. They know the importance of having a delivery service that businesses can rely on. You can trust UK Mail to deliver quickly, safely and securely.

 

All parcels despatched will have a tracking number. You can go to ukmail.com enter your tracking number and can follow the parcel straight to your door.

 

 

 

How The Parcel Tracker Works

 


Collected

 

Parcel has been collected from our shop, entered onto the UK Mail network. It will not be delivered today but in most cases will be delivered tomorrow. No deliveries are made on Sundays.


 
At Delivery Location

 

Parcel has arrived at UK Mail delivery depot, check parcel tracker later for confirmation that your parcel is "out for delivery" with a driver.


 
Out For Delivery

 

Your parcel is with the driver and will be delivered between 8am and 6pm. Please unsure an adult is at the property to sign for the parcel as they cannot deliver it without the signature of someone over the age of 18.


 
Delivered

 

Your parcel has been delivered, someone else at your property may have signed for it on your behalf or the driver may have left a card with further information. Please check before calling UK Mail.


 
Part Delivered

 

Your parcel has been part delivered please contact customer care on 0845 155 2552 for further info.


 
Delivery Attempted

 

Driver has tried to deliver your parcel today, but was unable to obtain a signature. They will attempt again tomorrow. To arrange delivery for an alternative day please visit "manage your delivery" page on the UK Mail website.

 

 

 

Delivery Charges
 
Our delivery charges works on size and weight.

 

Type Size Cost
Small Bagit  23cm x 33cm £3.95 to £4.95
Medium Bagit 30cm x 42 cm £5.95 to £6.95
Large Bagit 39cm x 47cm £7.95
Xlarge Bagit 48cm x 53cm £8.95 to £9.95
Boxes   £17.95

 

 

 

UK Surcharge Areas


Unfortunately our courier charges a premium for delivering to the following UK areas.


Highlands, Northern Ireland, Scottish Islands, Isle of White, Republic of Ireland, Isle of Man, Channel Islands this is charged at £14.95 up to 30kg of parcel weight.


Please note delivery outside the UK mainland may incur an additional surcharge to those detailed above. If this is the case we will call you or email you before proceeding the your order.


Shetland Isles - we use the Royal Mail which takes up to 4 working days to be delivered.